Shopify + WhatsApp · agentic commerce

Turn WhatsApp into your #1 revenue channel.

Konnexion AI puts an AI commerce agent in every chat — one that browses your live Shopify catalog with photos, automates your WhatsApp messaging, recovers carts, confirms COD orders to cut returns, and tracks deliveries. And you pay Meta directly, with zero message markup.

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No code · install on Shopify & connect WhatsApp in an afternoon · no message markup
0%
avg. WhatsApp message open rate
0/7
AI agent answering & selling
0%
markup on your messages
Built on the platforms your store already runs on
WhatsApp Business Platform Shopify Shopify Storefront MCP COD confirmation Meta Tech Provider Bring-your-own AI key
The mark in motion

Seamless connectivity — between every WhatsApp conversation and your Shopify store.

One agent, the whole journey

From "do you have this?" to "it's on the way."

Most tools stop at a reply. Konnexion runs the entire commerce conversation on WhatsApp — and hands off to a human the moment it should.

01 · DISCOVER

Browse the live catalog

The agent searches your real Shopify inventory and sends photos, prices and buy links — no stale sync.

02 · RECOMMEND

Answer & upsell

Sizes, stock, policies, discounts — answered from your real data, then nudged toward a paid order.

03 · CONFIRM

Lock in COD

Confirm cash orders on WhatsApp — or convert to prepaid with a tap — so fewer parcels come back.

04 · TRACK

Answer "where's my order?"

Live order & shipping status pulled straight from Shopify, 24/7 — no ticket, no waiting.

The product

Everything your store needs on WhatsApp — in one platform.

Eight capabilities, one AI agent, your live Shopify data. Explore each one in depth.

AI commerce agent

Understands intent, recommends from your live catalog, and closes the sale — then hands off to a human with full context.

Explore

WhatsApp Business automation

Broadcasts, drip journeys, keyword auto-replies, scheduled & recurring sends — the whole messaging engine, no code.

Explore

Live Shopify catalog

Real product photos, prices and buy links in the chat — read live through Shopify's Storefront MCP. Never stale.

Explore

COD confirmation & RTO

Tap-to-confirm cash orders or convert to prepaid — so fewer parcels come back as returns. Built for Indian D2C.

Explore

Abandoned-cart recovery

When a checkout stalls, a personal nudge and a one-tap link bring the shopper back to finish the order.

Explore

Live order tracking

"Where's my order?" answers itself — real order & shipping status pulled straight from Shopify, 24/7.

Explore

Team inbox & AI copilot

A shared inbox with assignment, statuses and notes — plus an AI copilot that drafts, summarizes and translates for your agents.

Explore

Analytics & attribution

Sent, delivered, read and reply rates, campaign performance and click-to-WhatsApp ad attribution — measure what works.

Explore

Zero message markup

A Meta Tech Provider model: connect your own WhatsApp account, pay Meta directly, keep a flat, transparent software fee.

Explore
WhatsApp Business messaging automation

Your whole messaging engine — automated, on the channel people actually read.

WhatsApp messages get opened ~98% of the time. Konnexion turns that reach into a repeatable revenue engine — broadcasts, journeys, auto-replies and scheduled sends, all no-code.

Trigger

Something happens

A new lead, an order, a cart left behind, an ad click, or a keyword the customer sends.

Decide

Branch on the customer

Segment by tags, custom fields, order history or behaviour — send the right message to the right person.

Act

Send & wait

Fire a template, an interactive flow or an AI reply — then wait, retry, or escalate automatically.

Measure

See what converted

Delivery, read and reply rates per step — so you keep the journeys that make money.

Segment · 4,210 Add button Scheduled Tomorrow · 10:00 Recurring Every 30 days
Broadcasts & campaigns

Reach thousands, personally.

Send approved WhatsApp templates to a saved segment — with buttons, media and per-contact variables. Schedule one-off sends or set recurring ones (birthdays, renewals, "30 days since last order").

  • Audience segments from tags, custom fields & order history
  • Scheduled & recurring sends, resolved at send time
  • CSV import/export — no hostage data
Trigger Has tag? condition yes no Send template action AI reply agent Drag nodes · order = run order · branch on condition
No-code flow builder

Automations you can actually see.

Build trigger → condition → action → wait journeys on a visual canvas — or let the AI agent be a step inside them. Keyword auto-replies handle the FAQs; the flow engine handles the rest.

  • Triggers: inbound message, tag added, ad click, order event
  • Steps: send template/text, wait, branch, run the AI agent
  • Native WhatsApp Flows & quick replies built in
See WhatsApp automation in depth
Where AI changes everything

AI that works like your best salesperson — at the scale of software.

A keyword bot matches words. Konnexion's AI understands what the customer means, looks up your real data to answer, and takes action — book, order, recommend, escalate. Here's how that helps a business.

Understands intent, not keywords

"Something warm under 3k in medium" becomes a real catalog search. The agent reads meaning, asks smart follow-ups, and recommends — the way a good shop assistant would.

Answers from your live data

Through Shopify's Storefront MCP and your own knowledge base, it answers stock, pricing, shipping and policy questions from the truth — not a scripted guess that ages badly.

Takes action, not just talk

It builds carts, sends payment links, confirms COD orders, tags contacts and calls your APIs mid-conversation — closing the loop instead of handing the customer a form.

Speaks your customer's language

Replies in the customer's language and your brand's tone, 24/7. Hinglish at midnight, formal English at noon — consistent, on-brand, always awake.

Knows when to get a human

On refunds, complaints or anything sensitive, it hands off to your team with the full thread summarized — so a person picks up warm, never from zero.

Your model, your key, your data

Bring your own LLM key (Claude, GPT, Gemini or Bedrock) — billed by the provider directly, no markup. We store only the text and index it needs; you stay in control.

How the AI agent works
Built for Shopify commerce

Your live catalog, carts and orders — inside the conversation.

Konnexion connects to your store through Shopify's own agentic-commerce protocol (Storefront MCP), so every answer is real-time and every order flows straight back to Shopify.

  • Live catalog with product photos — the agent searches your real inventory and sends real images, prices and buy links.
  • COD confirmation & convert-to-prepaid — confirm cash orders on WhatsApp to cut returns (RTO).
  • Live order & shipping status — "where's my order?" answers itself, straight from Shopify.
  • Zero message markup — you pay Meta directly; we never mark up your conversations.
Explore the Shopify integration
Apparel catalog read live from a Shopify store
In stock · live
Read via Shopify Storefront MCP
COD confirmed ✓
Fewer returns, tagged in Shopify
Seamless connectivity

One conversation layer, wherever your customers are.

WhatsApp reaches 2.7 billion people across 180+ countries. Konnexion sits between that reach and your Shopify store — routing every message to the right place, answering in the right language, in real time.

0
people on WhatsApp worldwide
0
countries reached
0
languages the AI can reply in
The India D2C wedge

Every returned COD parcel is money you already spent.

Cash-on-delivery drives most Indian D2C orders — and the most returns. Konnexion asks the customer to confirm on WhatsApp before you ship, and offers a one-tap switch to prepaid. Confirmed orders show up, and every outcome is tagged back in Shopify so you can finally measure it.

How COD confirmation works
0%of WhatsApp messages get opened — the channel your customer already answers.
1 tapto confirm a COD order — or convert it to prepaid before you dispatch.
0 markupon messages — you pay Meta directly as a Tech Provider.
Why Konnexion

Not a keyword bot. Not a reseller.

Most WhatsApp tools either script rigid keyword flows or mark up every message they send. Konnexion does neither.

Capability Keyword chatbots Reseller platforms
(markup model)		 Konnexion AI
AI that understands intent & closes Scripted only Add-on Native agent
Live Shopify catalog with photos in chat No Synced/stale Live via MCP
COD confirmation → RTO reduction No Basic Confirm + convert
Message pricing Varies Marked up Pay Meta directly
Bring your own AI model & key No Locked-in BYO key
Live in an afternoon

Three steps from connected to converting.

1

Connect

Link your WhatsApp Business number and install on Shopify. No code, no migration — just authorise and go.

2

Train

Konnexion learns your catalog, shipping rules and tone automatically. Review the answers, tweak anything, approve.

3

Go live

Switch on your automations. Conversations start resolving — and selling — themselves, and the ones that need you arrive with context.

Good to know

Questions, answered.

Yes — and that's the point. Konnexion is a Meta Tech Provider, so you connect your own WhatsApp Business account and pay Meta directly for messaging. There's no per-message markup between you and Meta, and you keep ownership of your number and quality rating.

You install our app on Shopify with a couple of clicks. The agent then reads your catalog, inventory and policies live through Shopify's own Storefront MCP — so product photos, prices and stock are always current, and orders flow back into Shopify.

For the conversational AI agent, yes — you bring your own model key (Claude, GPT, Gemini or Bedrock) and are billed by that provider directly. This keeps pricing transparent and puts you in control of your model. The live Shopify catalog browse also works without any AI key, using a simple menu-driven path.

Cash-on-delivery orders are the biggest source of return-to-origin (RTO) losses in Indian D2C. Before you ship, Konnexion asks the customer to tap-to-confirm on WhatsApp — or switch to prepaid with a payment link. Unconfirmed and fake orders get filtered out, and every outcome is tagged back in Shopify so you can measure the impact.

Most stores are live in an afternoon: connect WhatsApp, install on Shopify, let the agent learn your catalog and tone, review the answers, and switch it on. No code and no migration.

Make WhatsApp your best-selling channel.

We're onboarding a first wave of Shopify D2C brands. Leave your email and we'll set up your store's AI commerce agent with you.

Prefer a walkthrough? Book a demo · no message markup, ever.