A shared inbox — with an AI copilot for every agent.

When a conversation needs a person, it lands in a shared inbox with assignment, statuses and private notes. An AI copilot rides alongside your agents — suggesting replies, summarizing long threads and translating drafts — but never sends on its own.

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What you get

Humans, made faster by AI.

The AI agent handles what it can; your team handles the rest — with a copilot that removes the busywork.

Assignment & statuses — “assigned to me”, pending/open/closed, so nothing slips.
Private internal notes — context for teammates that the customer never sees.
AI copilot: suggest — a ready-to-edit reply drafted from the thread and your data.
AI copilot: summarize — condense a long conversation before you pick it up.
AI copilot: translate — write in your language, send in the customer's.

How it works

Assign, resolve, and get help doing it.

Shared team inbox

Organize

Everyone knows who owns what

Assign chats, set statuses and filter to “assigned to me”. Private notes give the next agent the context they need without a cold start.

Assignment + status workflow
Private internal notes

Suggest · Summarize · Translate

Assist

An AI copilot beside every agent

One click suggests a reply, summarizes the thread, or translates your draft — all drafted from the conversation and your data. Nothing sends without a human.

Never auto-sends — the human is in control
Reuses your own AI generation key

Hand off

Warm, never cold

When the AI agent escalates, the copilot's summary means your agent opens the chat already knowing the story.

Full-context handoff
Summary attached automatically

Good to know

Questions about team inbox & ai copilot.

No. The copilot only suggests, summarizes and translates — a human always reviews and sends. It's assistance, not autopilot.

The AI agent autonomously handles conversations end-to-end. The copilot assists your human agents inside the inbox. Same brains, different jobs.