The most common support question, handled automatically. With a one-time secure sign-in, the agent pulls real order and shipping status straight from Shopify and answers instantly — no ticket, no waiting, no agent time.
Wismo (“where is my order”) is the query your team answers all day. Konnexion answers it from the source, day or night.
When a customer asks about their order, the agent sends a consent link. They approve once (OAuth + PKCE), and Konnexion can read their order status — you never touch a password.
Status, carrier and tracking come live from Shopify — so the answer is accurate to the minute, in the customer's language.
Optionally push shipped, out-for-delivery and delivered updates automatically — turning support into reassurance.
The agent sends a one-time consent link (OAuth 2.0 with PKCE). The customer approves access to their own order status; Konnexion stores an encrypted per-customer token and never sees a password.
The Customer Account MCP order-status flow is built and verified. Live behaviour against real customer accounts is confirmed during go-live setup.